Improving the Omni-experience for End Users with Seamless Integration with Microsoft Teams and Managed 8×8 Services by InterVision
In a post-COVID world, it’s more important than ever to ensure reliable communications across your business. However, there are a variety of solutions and approaches to achieve this connectivity and productivity. While the end goal should always be improved collaboration across business units and customer service, it can be difficult to integrate voice, video, chat, contact center, and API solutions into a cohesive solution and manage them in an agile platform.
Too often businesses embrace disparate solutions they see as the best of breed for their purpose, then cobble together a management plan on the IT team’s backend. But this approach can be unwieldy, both for the IT team and end users.
Microsoft Teams Integrated with 8×8
If your business is already using and enjoying Microsoft Teams, no need to get rid of it. In fact, 8×8 integrates with Microsoft Team to seamlessly connect the entire voice ecosystem. End users receive direct, Microsoft-certified routing to the application; unlimited global PSTN calling with Teams; and the best alternative to Microsoft Calling Plans. 8×8 also has a Teams certified contact center for all troubleshooting needs and analytics for administrators.
In addition, companies receive the following benefits:
- Unlimited voice calling to 47 countries
- Skills-based routing
- Intelligent Interactive Voice Response (IVR)
- Verification of core CCaaS functionality
- Security & compliance review conducted by Microsoft
The solution meets the following compliance certifications:
- NIST 800-53
- SOC 2 Type II
- PCI DSS
- Certified G Cloud supplier for UK Public Sector FISMA
- ISO 27001
InterVision’s Managed 8×8 Solution
Combining legacy InterVision Managed Services with 8×8 Experience Communications as a Service (XCaaS) integrated cloud contact center and unified communications platform, Managed 8×8 by InterVision becomes the first of its kind in cloud-based communications.
No more worrying about how to manage your collaborative products as InterVision takes over the menial tasks on your behalf.
8×8 is an industry-recognized leader in UCaaS and CCaaS and combined with InterVision’s 16+ years of collaboration and contact center experience, managing tens of thousands of devices and networks for organizations. The partnership simply makes sense. All of these aspects expand the reach of your omnichannel customer engagement and employee productivity at a time when competition among competitors is fiercer than ever.
Benefits of Managed 8×8 by InterVision:
- Boost the omnichannel experience
- Empower remote workers
- Unify voice, video, and messaging seamlessly
- Reduce overhead & expenses
- Unburden internal IT
- Improve user experience
Empowering the Next Generation of Business Excellence
With your 8×8 solution managed by InterVision, both if you desire an integration with Microsoft Teams or not, businesses can achieve more reliable UCaaS solutions to focus on their core objectives rather than fighting to keep the lights on. Ensure productivity for employees and tailored service to customers through establishing the leading solution for collaboration without the need to manage it alone.
To learn more about what Managed 8×8 can offer your organization, visit our Managed 8×8 webpage.