Why Companies are Asking IT Departments to Transform

The Impetus of Digital Transformation

Chapter 2

Innovation as the Key to the Future

IT departments should be actively enabling company growth and pushing their organizations into the future with confidence. This can be a difficult objective, however, when many IT departments have stagnant budgets, operate with outdated infrastructure, and are overburdened with the tasks of keeping operations running. On top of this, there is a general perception among too many business leaders that IT is a cost center rather than an innovation driver. Together, these collective frustrations make the concept of DX particularly attractive to business leaders.

Fierce Focus on Success

  • IT department’s We’re passionate about empowering our employees, partners, and customers to achieve their goals; to grow and thrive. Together, we can achieve more.
  • leader’s goals Our business is built on relationships and an unwavering commitment to delivering outrageous success and a superior customer experience, without exception!
  • common occurrence Since 1993, InterVision has been at the forefront of technology evolution. We thrive on transforming businesses with the power of innovative technology.
  • business unit Since 1993, InterVision has been at the forefront of technology evolution. We thrive on transforming businesses with the power of innovative technology.

Should Your CIO Be a Chief Digital Officer?

DX demands the IT team take a leading role in moving the business toward innovative practices. Unfortunately, when other departments are misaligned with IT, it often paralyzes IT teams from taking this leading role. When executive leaders are apprehensive about launching DX, despite knowing the inherent value of it, they are apprehensive partly due to departmental misalignment. These executives may not be actively listening to IT’s concerns and therefore, the misalignment could be coming from the leadership level as well.

IT Alignment with the Business

In these organizations where confidence in IT is lacking, there’s usually an IT team that is focused too heavily on tasks that “keep the lights on.” Oftentimes, they’re overwhelmed with day-to-day tactical challenges around managing technology infrastructure and providing basic services and support for the business. It’s not that these IT teams typically lack the skillsets and the desire to be more involved with business decisions; they are challenged with outdated infrastructure, stagnant budgets, resource constraints, and lack of executive support.

Digital Transformation Is the IT Team’s Shining Moment

Because DX demands a certain level of trust placed in the IT team in order to move forward, DX is the IT team’s magic moment to show the rest of their organization that they can evolve into a business enabler. The organization is asking for this. Sometimes, this shift may mean a cultural re-education and hard conversations with executive leadership to secure buy-in and set accurate expectations around the strategy and technology needed for DX. All indications are that the change will be worth it in the end.

The extensive experience and deep expertise of InterVision’s digital transformation practice consultants resulted in a framework that guides the 360-degree view of digital transformation for our clients. If you’d ready to kickstart your DX journey, contact us today.

Digital transformation is about how technology changes the conditions under which business is done, in ways that change the expectations of customers, partners, and employees.

Professor of Information Systems, Boston College
Gerald C. Kane

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