The Impetus of Digital Transformation
IT departments should be actively enabling company growth and pushing their organizations into the future with confidence. This can be a difficult objective, however, when many IT departments have stagnant budgets, operate with outdated infrastructure, and are overburdened with the tasks of keeping operations running. On top of this, there is a general perception among too many business leaders that IT is a cost center rather than an innovation driver. Together, these collective frustrations make the concept of DX particularly attractive to business leaders.
DX demands the IT team take a leading role in moving the business toward innovative practices. Unfortunately, when other departments are misaligned with IT, it often paralyzes IT teams from taking this leading role. When executive leaders are apprehensive about launching DX, despite knowing the inherent value of it, they are apprehensive partly due to departmental misalignment. These executives may not be actively listening to IT’s concerns and therefore, the misalignment could be coming from the leadership level as well.
In these organizations where confidence in IT is lacking, there’s usually an IT team that is focused too heavily on tasks that “keep the lights on.” Oftentimes, they’re overwhelmed with day-to-day tactical challenges around managing technology infrastructure and providing basic services and support for the business. It’s not that these IT teams typically lack the skillsets and the desire to be more involved with business decisions; they are challenged with outdated infrastructure, stagnant budgets, resource constraints, and lack of executive support.
Because DX demands a certain level of trust placed in the IT team in order to move forward, DX is the IT team’s magic moment to show the rest of their organization that they can evolve into a business enabler. The organization is asking for this. Sometimes, this shift may mean a cultural re-education and hard conversations with executive leadership to secure buy-in and set accurate expectations around the strategy and technology needed for DX. All indications are that the change will be worth it in the end.
The extensive experience and deep expertise of InterVision’s digital transformation practice consultants resulted in a framework that guides the 360-degree view of digital transformation for our clients. If you’d ready to kickstart your DX journey, contact us today.