Three Types of DRaaS

Understand Your Options for Recovery and Availability


DRaaS Service Experience Types

On a basic level, there are three types of DRaaS: self-service, assisted and managed. While there might be small variations in these models, DRaaS providers typically fall into one of these three options.

Self-Service DRaaS

You get the tools to assemble your DR plan yourself

Assisted DRaaS

You get the tools to assemble your DR plan yourself with DRaaS experts available for advice and assistance

Managed DRaaS

DRaaS experts assemble your DR plan and manage all maintenance

1. Self-Service DRaaS

You get the tools to assemble your DR plan yourself

In this model, you will receive tools to perform DR backups and replication on your own. This means you’re responsible for monitoring the status of your recovery environments, and deciding how often you test that each solution is working correctly.

In a self-service model of DRaaS, your business is responsible for every aspect of the recovery planning, testing and management process. This means that when a disaster strikes, your IT team is completely responsible for executing the recovery.

Things to Consider:

  • Typically, self-service models offer the lowest investment option, with the trade-off of time and resources to manage them
  • Self-service DRaaS is best suited for organizations with internal DR expertise and IT bandwidth to manage the recovery environment
  • A self-service solution can present challenges in scenarios where the IT team is not available or capable of getting on-site, like in the case of a natural disaster

2. Assisted DRaaS

Resources AND assistance to build and manage your DR solution

Few DRaaS providers offer this option. In the assisted model, the DRaaS provider acts as an advisor as you implement, test and manage your solutions. You are responsible for all of the aspects of your company’s DR plan, with the DRaaS provider standing by to assist if needed. If a disaster strikes and some IT team members aren’t available, the DRaaS provider may step in to help with failover and failback.

Things to Consider:

  • An assisted model may offer a lower investment option than managed DRaaS
  • Assisted DRaaS is best suited for organizations that have IT resources, but are looking for a third-party expert to provide guidance and support during the implementation and management of a DRaaS solution
  • Typically, Assisted DRaaS will not offer a recovery SLA, meaning the client will ultimately be responsible for recovery during an event


3. Managed DRaaS

Your DRaaS provider builds and manages your DR plan for you

A managed model of DRaaS means the vendor is responsible for the planning, testing and management of your recovery strategy. A managed DRaaS provider should manage nearly all aspects of your recovery, so that your team can focus on other business priorites. In the event of a disaster, a managed DRaaS provider carries out your recovery process – whether this means working in conjunction with your IT team or performing the runbook operations alone.

Things to Consider:

  • Managed DRaaS typically requires a higher investment than other DRaaS options but provides the highest level of support and assurance that the your recovery will meet your unique business requirements
  • Managed DRaaS is best suited for organizations with high-demand IT teams that are involved in the strategic operations of their business
  • Expect a recovery SLA matched to your unique requirements with a managed model to ensure your provider will be responsible for recovery in the case of an event


“Enlist the services of a DR expert, someone from outside the organization, to design and implement a DR solution or at least to audit what you have. The doer should not be the checker.”

– Carl Mazzanti: Founder and CEO, eMazzanti Technologies

Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q1 2019

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