InterVision Portfolio Help

InterVision Portfolio Help

InterVision Portfolio™ is the web-based self service solution that empowers clients with full visibility into their InterVision Virtual Datacenter (VDC) accounts. InterVision Portfolio™ enables customers to make more efficient use of compute resources and costs and offers quick access to manage VDCs in VMware vCloud™ Director.


How to Contact InterVision Support

There are several ways to contact Bluelock for questions and support. Bluelock’s normal business hours are Monday through Friday, non-holidays, from 8am EST to 5pm EST.

  • Option 1: Telephone
    Our toll-free line,888.402.BLUE (2583), is answered by a live person 24 hours a day, 7 days a week. Select option 3 to reach operations. This is the best option during emergency conditions, when an urgent response is needed, or when you need to reach Bluelock outside of regular business hours.
  • Option 2: ServiceNow
    A ticket may be submitted via ServiceNow. Any Bluelock user with support types assigned to them in InterVision Portfolio will be able to login to access ServiceNow direct through the Support Tab within Portfolio.

Gain the following benefits from cloud-based DR:

The expertise you need to prepare for — and bounce back from — disaster.

With BC/DR planning, you gain a better understanding of the growing risks and potential threats. The planning goal is prevention and rapid response, and every plan should include these seven core components. You can use our services to fill in the gaps in your current plan or to create a new one.

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Administration Module FAQ
Multi-factor Authentication User Guide

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Managed Backup User Guide

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Cost Data

Make Sense of Your Cost Summary How Your Projected Cost is Calculated Exporting Cost Data

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How to Enable HeadsUp Rules

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Performance Metrics

Performance Metrics User Guide

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Invoices User Guide

“We were looking for a partner in our DR strategy and have found that with InterVision. Their ability to handle complex environments and multiple tiers of recovery exceeded our expectations, and their recovery assurance program has given us confidence that we will be able to recover when needed.”

Vice President of Information Technology, Walker Information
David Walker

Knowledge is power.

Our experts have compiled research and recommendations to help you better understand threats, protection, and solutions.

Want to talk?  Contact us here.