Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle - customer obsession.
InterVision Expands Onshore and Offshore Capabilities with Acquisition of Virtuosity
InterVision, a leading strategic service provider expands into Mid-Atlantic Region with acquisition of SyCom Technologies.
InterVision Recognized on CRN’s 2022 MSP 500 List
InterVision announces comprehensive Managed 8x8 Services - New managed communications service oversees 8x8's unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Next-Generation Telecommunications Rebuilt for Remote Work
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
What is Cloud Computing?
Simply put, the term "cloud computing" refers to data processing services delivered by technology providers through the Internet.
4 Needs of the Virtual Office
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.