Bluelock is committed to providing your organization with the latest and greatest major technology releases to power your solution. However, because we are also deeply committed to the stability of both your environment and ours, we take our time upgrading to ensure success for both your team and ours. To learn more about what software and hardware Bluelock currently supports, download our updated specifications or contact Support.
There are several ways to contact Bluelock for questions and support. Bluelock’s normal business hours are Monday through Friday, non-holidays, from 8am EST to 5pm EST.
Option 1: Telephone
Our toll-free line, 888.402.BLUE (2583), is answered by a live person 24 hours a day, 7 days a week. Select option 3 to reach operations. This is the best option during emergency conditions, when an urgent response is needed, or when you need to reach Bluelock outside of regular business hours.
Option 2: ServiceNow
A ticket may be submitted via ServiceNow. Any Bluelock user with support types assigned to them in InterVision Portfolio will be able to login to access ServiceNow direct through the Support Tab within Portfolio.
Introduction to ServiceNow for Bluelock Support