Arctic Wolf Security Operations will provide customers industry-leading capabilities to tackle the increasing dangers of cyberattacks.
With so many new announcements at 2021’s AWS re:Invent, it is difficult to summarize them all here with justice, so I thought it might be fun to offer a quick recap of my observations at the conference this year.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Here are some UCaaS examples and examine how UCaaS can transform business operations today with solutions that are versatile and largely future-proof.
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
Dr. Dennis Trinkle and graduate students; Paul Faria, Christopher Nouhan, and Cyrus Green discuss their findings around Technology trends.
Machine learning and AI (artificial intelligence) have revolutionized UX (user experience) in a variety of ways across a multitude of industries. When leveraged correctly, these tools can help create a tailored and responsive sales or user process, enhancing user experience and increasing brand loyalty.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
When the COVID-19 crisis hit, people were forced home, hospitals were quickly overwhelmed, and the economy dissolved into a recession. As companies are working hard to support their employees, serve their clients and survive, IT leaders are in the forefront now more than ever.