ConnectIV CXTM

Tailored omnichannel
engagement for a
superior CX

ConnectIV CX, powered by Amazon Connect, orchestrates a fusion of Contact Center as a Service (CCaaS) operations in the cloud.

Unlock seamless integration

ConnectIV CX empowers businesses to exceed customer expectations and drive impactful results.

24% reduction in call volume

30% cuts in license & usage costs

15% reduction in agent handling time

From obstacles to opportunities

Discover how ConnectIV CX addresses contact center challenges for enhanced operational efficiency and exceptional experiences.

Common Pain Points 

ConnectIV CX Business Results

Lacking AI utilization of customer data and journeys

Enhance decision-making with data-driven insights leveraging AI & ML and implement actionable reporting to predict customer needs.

Frustrated and dissatisfied customers

Improve loyalty and satisfaction with real-time issue resolution, and next-gen self-service to streamline agent interactions.

Inadequate omnichannel support

Enhance engagement with seamless touchpoints to ensure consistency and continuity in customer interactions.

High costs and intricate pricing models

Optimize financial management and cut costs by up to 40% with our unique pay-as-you-go model and a fully managed solution.

Challenges in scaling up or down

Ensure a responsive and smooth customer experience, adapting to varying demands without compromising efficiency.

Frequent service disruptions

Minimize revenue loss and enhance reliability with streamlined issue resolution.

ConnectIV CX: Where modern functionality meets collaborative strategies

Drawing from 15+ years of experience, we redefine contact center operations for the modern era.

Innovative Cloud Solution with Advanced AI/ML Capabilities

Enhance efficiency, personalize interactions, and optimize performance using cutting-edge AI/ML technology within a 100% cloud-based framework.

Superior Experiences

Achieve higher customer satisfaction, loyalty, and retention rates while optimizing your agents’ time and resources.

Dynamic Cloud Ecosystem

ConnectIV CX seamlessly integrates multiple solutions, enabling contact centers to adapt, grow, and maintain performance without significant investments.

Proven Rapid Deployment & Continuous Improvement

Drive customer satisfaction with swift implementation while nurturing a culture of continuous improvement.

Fully Managed End-to-End CCaaS

Exceed business objectives through seamless operations supported by expert call center specialists, quick deployment, and ongoing consulting.

Optimize ROI

Enhance cost-effectiveness and ROI with a flexible PAYG model.

Revolutionizing contact centers with generative AI: A comprehensive ebook

Discover how generative AI revolutionizes contact center operations in this comprehensive ebook. Learn how Amazon Connect, a cloud-based solution from AWS, transforms customer experiences at scale through intuitive, AI-powered functionalities. Explore real-life applications of generative AI with partners Local Measure and InterVision, who provide pre-built platforms and managed services to streamline operations and enhance customer interactions.

From automated information gathering to intelligent communication tools, this guide offers insights into creating a cost-effective and efficient AI-powered contact center tailored to meet your business needs. Start unlocking the potential of AI in your contact center today.


See how ConnectIV CX makes a difference

Unified by automation, elevated by connectivity: a cross-industry evolution in experiences.

  • Expedite processing of driver’s license, vehicle registration, and related inquiries to enhance citizen satisfaction and reduce wait times.
  • Provide timely guidance on housing assistance, unemployment benefits, and other related matters to support individuals during times of financial need.
  • Implement specialized call routing to connect callers with the appropriate DMV or DI/UI representatives based on their specific inquiries or issues.
  • Offer multilingual support to serve diverse populations and ensure equitable access to government services.
  • Integrate seamlessly with government databases and systems to verify information, process applications, and address citizen concerns efficiently and accurately.
  • Efficiently deflect non-critical calls to virtual assistants and FAQs, optimizing resource allocation.
  • Instantly route complex calls to skilled agents, ensuring prompt resolution of critical issues.
  • Seamlessly integrate with CRM and CAD systems for enhanced data management and operational efficiency.
  • Enhance self-service options to empower citizens and reduce dependency on live agent support.
  • Implement proactive outreach strategies to address citizen concerns preemptively and improve overall service quality.

 


  • Expedite resolution of financial inquiries, including account discrepancies and transaction disputes, to maintain customer trust and satisfaction.
  • Implement robust security measures to protect sensitive financial information and prevent fraudulent activities.
  • Optimize call routing to connect customers with financial advisors or specialists who can provide personalized financial guidance and support.
  • Integrate seamlessly with banking and financial systems to access real-time account information and transaction history.
  • Empower customers to make informed finance decisions with personalized educational resources and financial literacy support.
  • Prioritize urgent medical inquiries, directing them to trained healthcare professionals for immediate assistance.
  • Facilitate seamless integration with Electronic Health Record (EHR) systems to ensure accurate and efficient data management.
  • Implement specialized call routing algorithms to connect callers with the most appropriate specialists or departments based on their needs.
  • Enhance accessibility for individuals with disabilities or language barriers through multilingual support and adaptive communication options.
  • Provide comprehensive resource referrals and community support services to address social determinants of health and promote holistic well-being.

Chart a new era in your contact centers with InterVision

Unlock efficiency and delight your customers with a contact center designed to exceed expectations. As a Trusted AWS Premier Tier Services Partner, we hold the highest level of partnership offered by AWS, supported by:

  • InterVision’s team of certified AWS & contact center experts specialized in implementing AI-powered solutions
  • 18+ years of contact center expertise both on-premises and in the cloud
  • Our commitment to accelerating your transformation with comprehensive end-to-end support and guidance
  • Complex migrations and mission-critical voice deployments through a prescriptive migration approach

Knowledge is power

Our experts have compiled research and recommendations to guide you in creating a modern contact center that fosters increased engagement and drives superior customer experiences.

Explore the cutting-edge of contact center solutions with ConnectIV CX, powered by Amazon Connect, revolutionizing engagement.

Contact us today to schedule a demo and experience the future of customer engagement.


Begin your journey now >