ConnectIV CX for 311 Overview

InterVision’s ConnectIV CX for 311, powered by Amazon Connect, is a cloud-based contact center platform designed to improve municipal non-emergency service management. It offers seamless implementation, expert support, and flexible pricing, leveraging AI-powered automation, real-time data management, and omnichannel engagement to streamline operations, reduce costs, and enhance resident satisfaction. By providing data-driven insights and reducing call volumes, ConnectIV CX helps municipalities optimize resource allocation and continuously improve service delivery, setting new standards in community connection and service efficiency.

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