Helpdesk

Personalized
extension of
your team

Effortless support by elevating your team with InterVision’s® expert helpdesk services.

24/7 access to expert support personnel

Industry-leading coverage, response times, and SLAs

A single point of contact for all users

A cost-effective alternative to in-house support

Make a great impression with a helpdesk that’s actually helpful

Think of our managed helpdesk as a personalized extension of your team.

  • High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
  • Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
  • Unified support. Combine InterVision helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.

Flexible support for any issue—any time, anywhere

Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:

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Incident management

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Password resets

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Operating system issues and resolution

applications

Application access

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Customer portal troubleshooting

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OEM support with electronic case tracking

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Microsoft, Apple, and Android device support

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Reporting

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User setup and deactivation

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Proactive OS patching

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Customized escalation to customer resources

670 hours saved per year

“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”

Director of Software Development
Automotive Industry

Knowledge is power

Navigate modern IT challenges with actionable advice and expert insights, enabling you to tackle complexities, seize opportunities, and stay ahead of the curve.

Optimize operations for long-term growth and efficiency.

Drive results and scale with enterprise management strategies tailored to support your unique goals and challenges.


Contact us to optimize your operations >