Advanced technology
Choose from AI and machine learning, interactive voice response (IVR), natural language automation, chatbots, enterprise applications integration, analytics, and workforce optimization.
Collaborative design
We work with your stakeholders to define goals, parameters, and implementation strategies, then design a system based on the results.
Rapid implementation
On-premises and cloud-based communications platform experience means that migrations take weeks, not months. We configure new systems, help develop initial policies, ensure knowledge transfer, and define benchmarks for success.
Full-service managed service provider
We offer monitoring and optimization for all contact center and customer service systems with mature, ITIL-based operations centers (NOC/SOC) and 24×7 coverage.
Future-proof your contact center
As technology and the business landscape evolve, we’ll make sure you benefit from the latest innovations.
Contact center experts at your service
Our communications and contact center consultants come to each engagement with:
- 16+ years of consulting and executing mission-critical contact center experience.
- A wealth of vendor partnerships for you to choose from.
- Unbiased support, to help you choose the right solutions for your needs.
- A collaborative approach that puts you in charge.
- Center of excellence dedicated to cross-functional teaming to develop and support best-in-class solutions.
Revolutionizing contact centers with generative AI: A comprehensive ebook
Discover how generative AI revolutionizes contact center operations in this comprehensive ebook. Learn how Amazon Connect, a cloud-based solution from AWS, transforms customer experiences at scale through intuitive, AI-powered functionalities. Explore real-life applications of generative AI with partners Local Measure and InterVision, who provide pre-built platforms and managed services to streamline operations and enhance customer interactions.
From automated information gathering to intelligent communication tools, this guide offers insights into creating a cost-effective and efficient AI-powered contact center tailored to meet your business needs. Start unlocking the potential of AI in your contact center today.
6 steps to design and deploy your contact center
- Envision. Understand your challenges and objectives
- Design. Fully articulate your vision and business case, the project scope, and the schedule.
- Implement. Use a dedicated project management team to provision your carrier and environment, cutover your system, and port your numbers.
- Close-Out. After execution and acceptance, complete admin and end-user testing, establish a success plan, and create benchmarks for measuring progress.
- Manage. Transition to a managed service to monitor and optimize your environment with 24/7 support.
- Evolve. Continue to evolve with system improvements, optimization, and new feature deployments.
Knowledge is power
Transform your call center operations with the latest solutions. Discover how modern call center strategies optimize workflows, enhance customer experiences, and drive operational success.
