311 Features – Engage with Citizens Affordably and Efficiently

InterVision’s ConnectIV CX for 311, powered by Amazon Connect, revolutionizes civic service engagement with a comprehensive omnichannel accessibility approach, featuring phone, chat, and SMS response capabilities. Utilizing AI-enabled efficiency, the platform employs GenAI bots for precise intent recognition and provides agents with real-time municipal information, while conversational analytics offer insights into interactions.

A centralized dashboard and robust analytics facilitate real-time data management, enhancing service improvements and integration with other municipal systems. Community engagement tools, such as feedback systems and notification services, along with rapid deployment and customizable features, enable municipalities to address citizen needs and improve service delivery efficiently.

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