ConnectIV CX™ for 311

InterVision’s ConnectIV CX for 311, powered by Amazon Connect, is a managed cloud-based solution that enhances municipal 311 service operations with seamless integration, advanced AI automation, omnichannel support, and real-time analytics. ConnectIV CX reduces call wait times by 40% and increases service request resolution speed by 30%, improving overall resident satisfaction. The scalable, customizable platform enables rapid deployment and cost-effective operations with a pay-as-you-go pricing model, reducing costs by up to 60%. Supported by InterVision’s expertise and strategic partnerships, ConnectIV CS revolutionizes civic service delivery.

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