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Modern IT Service Management

Episode 22: Modern IT Service Management

Many of you may be hearing “ITIL is dead, companies that have implemented should abandon it, companies that haven’t should not go down that path.”  Our Status Go guest this week, Doug Tedder, Principal, Tedder Consulting, and Host, Jeff Ton, InterVision’s SVP of Product Development and Strategic Alliances, gladly take on the challenge of dispelling these myths.

Jeff and Doug discuss ITIL and IT Service Management (ITSM) in an age of digital transformation and agile: What modern ITSM looks like, how to succeed, what might be going wrong with your implementation and even how it can work with an agile environment.  Doug stresses, “Modern service management is about doing what is right for your organization.  You have to find the right balance between responsiveness and stability.”

Prior to starting his business, Tedder Consulting LLC, Doug Tedder spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles.

Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change Management. Doug was recognized as an “IT Industry Legend” by Cherwell Software in 2016, and named to HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018.

Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI, a contributing author to VeriSM™, and co-author of the VeriSM™ Pocket Guide. Follow Doug on Twitter or visit his website.

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