Helpdesk

Does your helpdesk need some help?

The helpdesk is the face of IT, and when frustrated users can’t get the support they need, productivity takes a hit—along with your team’s morale. Service teams report that a helpdesk system improves productivity.

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Make a great impression with a helpdesk that’s actually helpful.

Think of our managed helpdesk as a personalized extension of your team.

  • High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
  • Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
  • Unified support. Combine InterVision helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.

Expert help on tap, 24×7.

Quickly and affordably extend your tech support capabilities with managed helpdesk services from InterVision. We can provide round-the-clock live desktop and mobile support for both onsite and remote users.

Flexible support for any issue—any time, anywhere.

Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:

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Incident management

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Password resets

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Operating system issues & resolution

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Application access

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Client portal troubleshooting

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OEM support with electronic case tracking

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Microsoft, Apple, and Android device support

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Reporting

 

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User setup and deactivation

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Proactive OS patching

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Customized escalation to client resources

“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”

Director of Software Development
Automotive Industry

Knowledge is power.

Our experts have compiled research and recommendations to help you better understand threats, protection, and solutions.

Want to talk?  Contact us here.

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