Does your helpdesk need some help?
The helpdesk is the face of IT, and when frustrated users can’t get the support they need, productivity takes a hit—along with your team’s morale. Service teams report that a helpdesk system improves productivity.
Helpdesk
Make a great impression with a helpdesk that’s actually helpful
Think of our managed helpdesk as a personalized extension of your team.
- High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
- Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
- Unified support. Combine InterVision® helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.
Expert help on tap, 24×7
Quickly and affordably extend your tech support capabilities with managed helpdesk services from InterVision. We can provide round-the-clock live desktop and mobile support for both onsite and remote users.
Flexible support for any issue—any time, anywhere
Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:
Incident management
Password resets
Operating system issues and resolution
Application access
Client portal troubleshooting
OEM support with electronic case tracking
Microsoft, Apple, and Android device support
Reporting
User setup and deactivation
Proactive OS patching
Customized escalation to client resources
“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”
Director of Software Development
Automotive Industry
Knowledge is power
Our experts have compiled research and recommendations to help you better understand threats, protection, and solutions.
