A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Here are some UCaaS examples and examine how UCaaS can transform business operations today with solutions that are versatile and largely future-proof.
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
Dr. Dennis Trinkle and graduate students; Paul Faria, Christopher Nouhan, and Cyrus Green discuss their findings around Technology trends.
Machine learning and AI (artificial intelligence) have revolutionized UX (user experience) in a variety of ways across a multitude of industries. When leveraged correctly, these tools can help create a tailored and responsive sales or user process, enhancing user experience and increasing brand loyalty.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
Here’s a list of top resources on IT cybersecurity to help improve your organization’s resiliency.
As businesses continue to evolve in this era of digital transformation, so has the threat landscape. An asymmetry of cyber threats requires more security resources, awareness, and technology. These are the cybersecurity threats we think are high priority in 2020.
Warren Lenard, CIO of Byrider, sits down with Jeff Ton to take a deep dive into the six areas of focus he believes are key for CIOs as they enter into a new role and develop their 90 day plan.