April 15, 2024
This ebook discusses how government call centers face challenges such as fluctuating call volumes, handling complex inquiries, and meeting high...
April 13, 2024
Contact centers have already proven themselves the future of call centers, but what will the contact center of tomorrow look...
April 10, 2024
When the first call center emerged in the 1960s, its purpose was simple: provide customers with a way to contact...
April 7, 2024
In the fast-paced world of contact centers, where customer interactions are the lifeblood of business success, empowering agents with cutting-edge...
April 4, 2024
In contact centers, agents' experiences shape customer interactions and reverberate throughout the organization, influencing operational efficiency, customer satisfaction, and bottom-line...
April 2, 2024
ConnectIV CX, powered by Amazon Connect, specializes in customizable contact centers that simplify interactions, boost engagement, and empower both customers...
April 1, 2024
In contact centers, the heartbeat of customer interactions lies in its agents’ experiences. Yet, within the confines of legacy systems,...
March 29, 2024
When it comes to technology, contact centers have a lot to be excited about. Generative AI, voice recognition tools, and...
March 27, 2024
Thanks to shifting customer preferences and the innovative technologies that empower contact center agents, today’s contact center is virtually unrecognizable...
March 26, 2024
Read into how generative AI can revolutionize customer service, addressing common challenges like long wait times and impersonal interactions. It...
March 24, 2024
Today’s flexible contact center is a big improvement over the traditional call center of yesterday—and contact center technology is the...
March 21, 2024
For a contact center, technology is more than a luxury; it’s the easiest way to improve operations. Contact center technology...