September 9, 2024
In the ever-evolving landscape of customer experience (CX) solutions, ConnectIV CXTM powered by Amazon Connect emerges as a paragon of…
September 6, 2024
As public safety answering points (PSAPs) evolve, the demand for effective non-emergency contact center solutions grows. Traditional models struggle to...
August 26, 2024
The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
July 22, 2024
Customer service has evolved significantly from traditional call centers to dynamic, scalable solutions. ConnectIV CX, powered by Amazon Connect, offers...
July 21, 2024
Municipal engagement plays a pivotal role in local governance, connecting with citizens and driving effective public service delivery. Municipalities face...
July 15, 2024
In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…
March 12, 2024
In the ever-evolving landscape of customer engagement, contact centers serve as the frontline of interaction between businesses and their clientele....
March 6, 2024
In the fast-evolving landscape of contemporary business, the significance of delivering exceptional customer experiences cannot be overstated. Contact centers are...
October 23, 2023
Amazon Connect is an easy-to-launch-and-use omnichannel cloud contact center platform that enables superior customer experiences at up to 80% lower...
May 5, 2023
Amazon Connect is an easy-to-launch-and-use omnichannel cloud contact center platform that enables superior customer experiences at up to 80% lower...
May 27, 2022
The Role of CCaaS in a Ransomware Attack A ransomware attack can impact your organization in many ways. Communications, operations,...
April 6, 2022
InterVision, a leading strategic service provider expands into Mid-Atlantic Region with acquisition of SyCom Technologies.