SalesTech Star: Optimizing Omnichannel Support Strategies for CX Success
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SalesTech Star: Optimizing Omnichannel Support Strategies for CX Success
News
By Neil Leyland
 - 
April 29, 2025
SalesTech Star: Optimizing Omnichannel Support Strategies for CX Success
Real-Time Data: The Key to Proactive and Personalized Customer Service
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Real-Time Data: The Key to Proactive and Personalized Customer Service
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By Kirk Jubeck
 - 
April 1, 2025
Real-Time Data: The Key to Proactive and Personalized Customer Service
Why Choose ConnectIV CX with Amazon Connect?
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Why Choose ConnectIV CX with Amazon Connect?
Blog
By Mandy Recker
 - 
September 9, 2024
Why Choose ConnectIV CX with Amazon Connect?

In the ever-evolving landscape of customer experience (CX) solutions, ConnectIV CXTM powered by Amazon Connect emerges as a paragon of…

Revolutionizing Non-Emergency Contact Centers: Leveraging Automation and AI for Enhanced Community Engagement
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Revolutionizing Non-Emergency Contact Centers: Leveraging Automation and AI for Enhanced Community Engagement
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By Kirk Jubeck
 - 
September 6, 2024
Revolutionizing Non-Emergency Contact Centers: Leveraging Automation and AI for Enhanced Community Engagement
How AI is Transforming Call Center Operations
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How AI is Transforming Call Center Operations
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By Mandy Recker
 - 
August 26, 2024
How AI is Transforming Call Center Operations

The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…

Benefits of Using Contact Center as a Service
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Benefits of Using Contact Center as a Service
Blog
By Mandy Recker
 - 
July 15, 2024
Benefits of Using Contact Center as a Service

In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…

ConnectIV CX™: Transforming Contact Centers with Innovation and Expertise
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ConnectIV CX™: Transforming Contact Centers with Innovation and Expertise
Blog Thought Leadership
By Kirk Jubeck
 - 
March 12, 2024
ConnectIV CX™: Transforming Contact Centers with Innovation and Expertise
Introducing ConnectIV CX™: Elevating Your Customer Experience Strategy to New Heights
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Introducing ConnectIV CX™: Elevating Your Customer Experience Strategy to New Heights
Blog Thought Leadership
By Kirk Jubeck
 - 
March 6, 2024
Introducing ConnectIV CX™: Elevating Your Customer Experience Strategy to New Heights
Amazon Connect – Reimagine the Constituent Experience for Public Sector
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Amazon Connect – Reimagine the Constituent Experience for Public Sector
Guide Knowledge Base
By InterVision
 - 
October 23, 2023
Amazon Connect – Reimagine the Constituent Experience for Public Sector
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