In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…

Amazon Connect is an easy-to-launch-and-use omnichannel cloud contact center platform that enables superior customer experiences at up to 80% lower...
The Role of CCaaS in a Ransomware Attack A ransomware attack can impact your organization in many ways. Communications, operations,...

Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.