In an era defined by rapid technological advancements, the deployment of artificial intelligence (AI) models has emerged as a pivotal…
Zero Trust model is gaining traction in cybersecurity. It’s a security strategy that operates on the principle of “never trust,…
Shadow IT is a growing concern for businesses. It refers to IT systems and solutions used within organizations without official…
Data security is paramount. This is especially true for DMV contact centers, where sensitive customer information is handled daily. Yet,…
Data privacy is paramount and businesses and organizations are under constant pressure to protect sensitive information. Enter Zero Trust, a…
In the fast-paced world of customer service, contact centers play a pivotal role. For Department of Motor Vehicles (DMVs), they…
Two terms often surface when talking about cybersecurity: network vulnerability assessment and penetration testing. Both are crucial for maintaining a…
Cloud AI platforms are driving innovation, efficiency, and providing a competitive edge. But what are these platforms exactly? Cloud AI…
Zero trust compliance is gaining traction – it’s a concept that’s reshaping how organizations approach governance, risk, and compliance (GRC)….
Benefit programs like unemployment insurance are complex and time-sensitive, with weekly eligibility requirements that create ongoing demand for contact center…
Vulnerability scanning and penetration testing are two practices that often come to the forefront. Both are crucial for maintaining a…