Contact Center as a Service
Positive customer interactions drive reputation, loyalty, and business. In this fast-evolving world, organizations have many challenges when serving customers: employees want to work from anywhere and costs continue to rise for technology solutions. Customer experience and loyalty demand an omnichannel, tailored approach. Technology teams no longer want to daily manage the aging contact center infrastructure. All these challenges point to the need for a new approach that embraces a modernized toolset to empower the modern age. Enter Contact Center as a Service (CCaaS) from InterVision.
Migrating away from on-premises infrastructure to the cloud jumpstarted a revolution in how businesses meet their customers’ engagement needs.
while improving customer experience and engagement
your custom CCaaS solution to fit your business needs
in the cloud to scale and innovate
Keep employees connected and productive
confidently of the CCaaS security protocols
by leveraging InterVision’s managed services
by leveraging ML/AI to improve customer engagement
by optimizing costs and receiving a single, simplified bill
implementing a contact center in days, not months
in enterprise communications/contact center solutions and managed services
with both hardware and cloud-based communications allow for migrations to take place in weeks, not months
to Communications providing cross-functional teaming to develop, support best in class solutions
with hundreds of new customer deployments & migrations to date
to plan and execute complex mission critical deployments and migrations
with first-class CCaaS platforms (Amazon Connect, Managed 8×8 Contact Center and Cisco Webex Contact Center)
InterVision’s clients save up to 80% compared to traditional contact center solutions through a pay-as-you-go model. Leverage our CCaaS to save on equipment and maintenance costs. Budget for the monthly or yearly subscription plans—and plus, you receive the convenience of one bill.
Contact center operations can scale dynamically without installing or managing additional hardware. In the cloud, updates to features or security patches can be deployed automatically, freeing your IT team up for other priorities.
Deliver personalized and dynamic customer experiences with simplified contact flows and natural language understanding. Take advantage of omnichannel communication and features that go beyond customer expectations.
Deliver a modernized and full-featured contact center in weeks, not months—all with hands-on support from certified experts. Easily add or remove specific users or features to/from the CCaaS solution in a straightforward process; or take the “managed services” path, and InterVision manages it all for you.
The Contact Flow Engine enables non-technical users to create customer interactions, or “contact flows,” to surface information such as past purchases, contact history, and customer tendencies, which can be used to anticipate end-customer needs and deliver answers to questions before they are even asked.
If a customer needs to speak with an agent, the customer is matched to an agent with the right skill set using routing profiles. Routing profiles use multiple mechanisms (Priority, Delay) to fine-tune the logic that determines which contact an agent will receive. And with CCaaS, it’s easy to switch channels and route calls without losing access to information along the way like your knowledge base or customer and transaction history.
With customizable real-time and historical metrics, a contact center manager can make data-driven decisions to increase agent utilization and reduce customer wait times while also delivering longer-term insights on customer issues and operational performance.
CCaaS comes with highly advanced security measures. Plus, InterVision can support a variety of critical compliance frameworks such as PCI, GDPR, HIPAA, FINRA, SOC 1, 2 and 3, FedRAMP, and NIST.
Along with geo-redundancy, CCaaS with InterVision has a team on hand to ensure smooth operation despite disruptions. Our team of professionals will architect, implement, and manage the application, as well as handle the configuration, provisioning, and system maintenance.
Empower employees to serve customers from the office or at home without any loss of features or functionality.
InterVision has an in-house team of engineers and certified experts that will help guide a successful contact center transformation for your business. Get started with a simple “Hello!”
