Solution: Contact Center as a Service

Happy
customers
on demand

Deliver personalized experiences, drive digital engagement, enhance agent efficiency, enable remote work, lower TCO, and enjoy cloud-based simplicity.

Modernize your contact center

Unburden IT staff by migrating away from on-premises infrastructure. Take it to the cloud with flexible, customizable managed CCaaS offerings from InterVision® and select top-tier partners.

Top-Tier Partners

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A contact center that works the way you do

Off-the-shelf contact center software can’t meet your unique customer service requirements. We’ll help you select solutions that meet your needs and budget, are customized and supported for your needs, and still deploy faster than traditional systems.

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High-level support at a lower price

Hit your ticket response and resolution time targets.

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Outsourced admin option

Leave the sysadmin tasks to us.

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Network infrastructure management

Increase visibility and add troubleshooting for voice path issues.

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Scale with ease

Ramp up or down without hardware, space or capacity concerns.

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Regulatory and security compliance

Meets many requirements for HIPAA, FISMA, FedRamp, ISO, etc.

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Self-service capabilities

Gain more control and flexibility to make changes.

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One bill

Your calling plan, including international, and phone system in one invoice.

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Integration options

Strong third-party application integration.

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A contact center that grows with your business

When you work with us, you’re not just buying best-in-class contact center software, you’re getting a unique blend of managed services and professional services from a cross-functional team of experts with over sixteen years of experience. Our Center of Excellence for Collaboration supports

  • System design and implementation
  • Migration
  • Ongoing support and user administration
  • Monthly billing
  • Network infrastructure

Move more workloads to the cloud with Cisco Webex Contact Center

Move your contact center workloads to the cloud for easy management and greater efficiency, and experience the future of customer experience.

  • A trusted brand name in the collaboration and communication space
  • FedRAMP-certified solution for government agencies
  • Easy transition from legacy Cisco platforms, including compatibility with existing Cisco desk phones
  • Integration with Cisco room-based call, meeting, and chat systems
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8×8: A common platform for customer interaction

A unified communication and collaboration platform can make it easier to engage with both employees and customers, while increasing business productivity. 8×8 brings together unified collaboration (UCaaS), contact center (CCaaS), and enterprise-class communications APIs (CPaaS) in one package—along with 24/7 InterVision support.

  • One integrated platform for voice, meetings, chat, SMS, fax, and contact center
  • A global infrastructure of 35 geographically redundant data centers serving users in more than 100 countries
  • 8×8 Voice for Microsoft Teams option, with full Microsoft-certified call and contact center for Teams’ users

Streamlined operations and significant savings with ConnectIV CX™

ConnectIV CX delivers a modern cloud-based contact center solution with simplified, streamlined operations for up to 80% less than traditional contact center solutions. We augment the Amazon Connect offering with added features, including a unified agent desktop, detailed analytics, and predictive dialers.

  • One integrated platform for voice, meetings, chat, SMS, fax, and contact center.
  • Consumption-based billing means you pay for only what you use.
  • No long-term contract or commitment required.
  • AI/ML-powered self-service chatbots and virtual interactive voice response (IVR) agents address routine service needs, reducing call center workload.
  • A scalable licensing model makes it easy to dial resources up or down to meet demand.
  • Self-service capabilities offer increased control and flexibility.
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$75B total annual revenue loss from poor customer service

“My experience with InterVision customer service has been very positive. If we have changes to make, InterVision responds very quickly and efficiently. They are an outstanding company to do business with.”

Chief Financial Officer
Aspeq Holdings

Knowledge is power

Our experts have compiled research and recommendations to help you better understand threats, protection, and solutions.

Explore the cutting-edge of contact center solutions with ConnectIV CX, powered by Amazon Connect, revolutionizing engagement.

Contact us today to schedule a demo and experience the future of customer engagement.


Begin your journey now >