Modernize beyond Nuance
Microsoft’s sunsetting of Nuance’s on-premises speech server products presents an opportunity to modernize with cloud-native, AI-powered contact center solutions. InterVision goes beyond migration services, providing end-to-end MSP expertise to guide your business through a seamless transition. With experience in platforms like Amazon Connect, Webex Contact Center, and other leading technologies, we ensure your new solution meets your unique needs and drives long-term success.
Exclusive offer for Nuance customers
InterVision offers a complimentary consultation to Nuance customers, including:
- Consultative Assessment: Tailored evaluation of your current systems with a migration roadmap
- Expert Guidance: Insights into cloud platforms like Amazon Connect, Webex Contact Center, and integration strategies
- Action Plan: A clear, actionable roadmap for modernizing your contact center with MSP expertise
Free Consultation
Why choose InterVision as your MSP?
- Expert-Led Migration with End-to-End MSP Support: Gain a trusted partner who manages your migration journey and ensures ongoing success. Our MSP services alleviate IT workloads with continuous monitoring, optimization, and proactive support throughout and after the transition.
- Tailored Cloud Contact Center Solutions: Transition to modern platforms like Amazon Connect, Webex Contact Center, and others, equipped with advanced AI capabilities to enhance scalability, efficiency, and customer experience. Our solutions are customized to fit your specific needs and seamlessly integrate with your existing workflows.
- Deep Industry Expertise: With over 20 years in contact center and speech technology, we bring unmatched expertise in Nuance systems and cloud ecosystems, including Amazon Lex, Polly, and Webex AI, to deliver smooth and effective migrations.
- Ongoing Managed Services for Growth: Our MSP services extend beyond deployment, handling day-to-day management, 24/7 support, and continuous improvements, so your internal teams can focus on core objectives.
The InterVision migration journey
- Discovery: Evaluate current systems and identify opportunities, creating a tailored migration plan for immediate and long-term success.
- Solution Design: Craft tailored cloud contact center solutions using platforms like Amazon Connect and Webex Contact Center, integrating advanced AI capabilities such as GenAI-enabled virtual agents, ensuring seamless integration with your CRM, ERP, and telephony systems.
- Deployment: Deploy your new solution with comprehensive MSP support, including testing, validation, and training to ensure a smooth transition.
- Ongoing Optimization: Provide continuous managed services, from optimizing workflows to seamless updates, ensuring your contact center evolves with your business.
Key benefits
- Faster Migration with Lower Risk: Minimize downtime and disruption with expert MSP support.
- AI-Enhanced Customer Experience: Leverage automation and advanced capabilities with platforms like Amazon Lex, Polly, and Webex AI to improve efficiency and service quality.
- Seamless Management: Enjoy 24/7 support and continuous optimization for ongoing success.
- Reduced Costs: Transition to a scalable cloud solution and lower your total cost of ownership compared to legacy systems.