As IT professionals, we often hear and and even use the phrase, “People, Process then Technology,” when it comes to any type of transformation — digital or otherwise. Yet, so often, technology is the first change implemented, far sooner than examining the process. Thomas West, self-titled “improvement nerd,” and Co-Founder of Green Dot Consulting Group, joins us on this episode to geek out over all things process improvement and dare we say…even make it fun. Tom brings a very practical, human centered approach to the HOW and the WHY behind his philosophies; shunning the ideas of blame or shame and shifting the mindset of what success looks like. Tom discusses with Jeff Ton, seemingly small, steps that make a really big impact towards change, key indicators of success, and where teams often fall short or find the greatest challenges.
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