The Golden Rule of Customer Service

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Joe Webb is the founding partner of The SERO Group, a virtual DBA service provider focused on SQL Server. Listen in as Joe takes us on his journey of 25 years in business and his focus on customer service. Along the way, we also talk about his experience hiking over 700 miles of the Appalachian Trail and the leadership insights the hike revealed to him. Joe also leaves us with a nugget of wisdom as a call to action, something all of us could use no matter where we are on our own journeys.