September 6, 2024
As public safety answering points (PSAPs) evolve, the demand for effective non-emergency contact center solutions grows. Traditional models struggle to...
August 27, 2024
Outdated systems pose significant challenges for 80% of government agencies, impacting their ability to provide better citizen experiences....
August 19, 2024
Traditional customer support models are increasingly inadequate and struggle to meet rising customer expectations for instant, personalized, and effective service….
August 12, 2024
The call center industry is undergoing a seismic shift. The catalyst? Artificial Intelligence (AI). AI is revolutionizing how call centers...
August 11, 2024
Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
August 6, 2024
Join our insightful webinar to delve into how Generative AI (GAI) and Conversational AI (CAI) are revolutionizing the landscape of...
August 5, 2024
Businesses are continually exploring ways to enhance customer interactions and improve overall customer satisfaction. Two terms that frequently come up...
July 29, 2024
In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
July 18, 2022
Joe Webb, founding partner of The SERO Group, takes us on his journey of 25 years in business and his focus on customer service.