The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
Amazon Connect Implementation Case Study: Family-owned Publishing Company
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Next-Generation Telecommunications Rebuilt for Remote Work
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
Guide to Selecting UCaaS & CCaaS Solutions & Providers
What you need to know: This Buyer's Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
