Real-Time Data: The Key to Proactive and Personalized Customer Service
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Real-Time Data: The Key to Proactive and Personalized Customer Service
Blog Knowledge Base Thought Leadership
By Kirk Jubeck
 - 
April 1, 2025
Real-Time Data: The Key to Proactive and Personalized Customer Service
Scaling Constituent Support with AI-Driven Contact Centers
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Scaling Constituent Support with AI-Driven Contact Centers
Blog Knowledge Base Thought Leadership
By Alysa Leland
 - 
January 2, 2025
Scaling Constituent Support with AI-Driven Contact Centers

Benefit programs like unemployment insurance are complex and time-sensitive, with weekly eligibility requirements that create ongoing demand for contact center…

Streamlining Government Services with Contact Center Solutions
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Streamlining Government Services with Contact Center Solutions
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By Mandy Recker
 - 
September 8, 2024
Streamlining Government Services with Contact Center Solutions

Citizens now expect the same level of service from public agencies as they do from private companies. This shift in…