December 31, 2024
In the fast-paced world of customer service, data is king. It’s the key to understanding customer needs and improving service…
December 17, 2024
Amazon Web Services (AWS) made waves at re:Invent 2024 with groundbreaking announcements centered on contact center innovations. These updates leverage…
November 25, 2024
September 23, 2024
Businesses are constantly seeking innovative solutions to enhance their customer interactions. Enter ConnectIV CXTM powered by Amazon Connect, a cutting-edge…
September 17, 2024
August 11, 2024
Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
August 5, 2024