This session is geared towards equipping municipalities with the knowledge and tools necessary to meet evolving citizen expectations and enhance service delivery.
Watch our webinar to explore how AI is not only reshaping customer service operations, but also enabling proactive outreach and improved citizen satisfaction.
Speakers:
- Chris Carter, Sr Sales Specialist, Amazon Connect US Public Sector
- Kirk Jubeck, Senior Product Manager for Workforce Modernization, InterVision
- Andrea Rohmann, Director of Client Engagement, Public Sector, InterVision
The session will cover:
- The evolution of citizen expectations and government customer service
- AI-driven shifts redefining government contact centers
- AI use cases in government agencies
- Implementing AI for proactive citizen engagement
Key Takeaways
- Discover strategies to enhance citizen satisfaction and reduce costs using AI
- Understand how AI supports agents with advanced tools for better service delivery
- See how AI-driven self-service solutions enhance operational efficiency and customer satisfaction
- Explore AI’s predictive capabilities in resolving citizen issues preemptively
Don’t miss the chance to revolutionize your agency using cutting-edge AI technologies. Register now to discover these transformative innovations that will improve governmental service delivery.
Speakers:
Chris Carter, Sr Sales Specialist, Amazon Connect US Public Sector
Chris is a Senior Sales Specialist for the US State and Local Government / Education Public Sector team located in Denver, Colorado. He is passionate about helping his customers close the digital information gap with constituents by providing highly-scalable and low-cost voice, chat, video, and SMS solutions that can be deployed quickly to meet the ever changing demands of public sector customers. Chris has a 20+ year background as a Sales Specialist and Solutions Architect for both on-premises and cloud with a specialty in networking.
Kirk Jubeck, Senior Product Manager for Workforce Modernization, InterVision
Kirk is a seasoned professional in enterprise contact centers with over 2 decades of experience in both technical and business roles. Kirk has lead teams building solutions on the Avaya, Cisco, and Amazon Connect enterprise contact center infrastructure for many of the largest fortune 500 companies. Kirk leads products at InterVision for CCaaS and UCaaS offerings.
Andrea Rohmann, Director of Client Engagement, Public Sector, InterVision
Andrea Rohmann is the Director of Client Engagement, Public Sector at InterVision, having joined in March 2024 after a distinguished 34-year career with the State of California, where she led transformative initiatives and modernization efforts across both the Executive and Judicial Branches. Her recent roles include serving as a Chief Executive Officer in the Judicial Branch, Chief Deputy Director/Deputy State Chief Information Officer, California Department of Technology and holding various other senior positions in the Executive Branch, including Chief Information Officer, California Department of Corrections.
