Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
What Is Cloud Resiliency?
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.
What Do You Get Out of a Contact Center “Proof of Concept” With Amazon Connect (ConnectIV CX™)?
The right technology partner can make or break a company. The right technology can reduce business costs, simplify operations, deliver excellent experiences, and be deployed and managed easily. Companies like InterVision help organizations with their technology solution needs—especially when it comes to Unified Communications as a Service, or UCaaS.
What Are Some Examples of Unified Communications?
This blog post considers three examples of UCaaS and how its suite of solutions can help alleviate common pain-points that businesses have.
What are the 3 main components of Unified Communications?
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.
