Simply put, the term “cloud computing” refers to data processing services delivered by technology providers through the Internet.

Unified communications (UCaaS) and contact center (CCaaS) products are making some dramatic improvements to the way healthcare organizations communicate. Using cloud technology, UCaaS and CCaaS applications streamline communication, increase productivity, and facilitate better collaboration for busy healthcare teams.

Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.

Businesses turn to DRaaS to ensure cloud resiliency from disruptions; harnessing the cloud in times of an outage. Geo-diversity is one of several factors that harden organizations’ resiliency. Read more …

Learn how Managed 8×8 UCaaS and CCaaS Services with InterVision can transform your unified communications

The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.

A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.

A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.

The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.

Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.