24/7 access to expert support personnel
Industry-leading coverage, response times, and SLAs
A single point of contact for all users
A cost-effective alternative to in-house support
Make a great impression with a helpdesk that’s actually helpful
Think of our managed helpdesk as a personalized extension of your team.
- High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
- Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
- Unified support. Combine InterVision helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.
Flexible support for any issue—any time, anywhere
Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:
Incident management
Password resets
Operating system issues and resolution
Application access
Customer portal troubleshooting
OEM support with electronic case tracking
Microsoft, Apple, and Android device support
Reporting
User setup and deactivation
Proactive OS patching
Customized escalation to customer resources
670 hours saved per year
“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”
Director of Software Development
Automotive Industry
Knowledge is power
Our experts have compiled research and recommendations to help you better understand threats, protection, and solutions.
