Jonathan Lerner, Forbes Councils Member
Businesses have long used managed service providers (MSPs) to supplement organizational needs, providing IT support for companies that don’t have specialized expertise in-house or those who prefer to focus their hiring strategy on other business areas. But now that many organizations have adopted a digital transformation strategy, executive leaders are looking closely at which business responsibilities can be offloaded. This means important items like security and cloud management are increasingly falling to MSPs.
According to a Fortune Business Insights report, “the global managed services market […] is projected to grow from $330.37 billion in 2025 to $878.71 billion by 2032.” This highlights the demand in the MSP space. But choosing an MSP can be difficult if you haven’t aligned that selection process with your overall strategy. It’s crucial, for example, to keep in mind your organization’s resiliency, security, compliance and agility goals when evaluating vendors.
The Expanding Bench Of MSP Responsibilities
Historically, an MSP might have tackled a handful of IT services. But now that organizations have shifted more responsibilities away from in-house staff, MSPs have expanded their roles to include areas like data analytics, artificial intelligence (AI) and machine learning (ML) services, cloud management and optimization, compliance certifications and much more.
