How do you measure the success of your IT services? It is a question IT departments have struggled to answer. Metrics such as uptime, response time, and tickets closed are all important metrics, but the fact is our business colleagues don’t care. How do we know if we are impacting the employee experience in a positive way? Sami Kallio, the CEO of HappySignals talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA approach. In the conversation he shares with us his passion for helping IT departments everywhere become a trusted partner within their businesses through transparency and continuous improvement.
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Sami Kallio is the CEO and co-founder of HappySignals. Before starting HappySignals, he worked as the CEO of Palmu.exe, a service design company. Before that, he was responsible for the service design unit at Tieto Corporation. He believes happiness and productivity are the keys to transforming business IT culture for the better.