How do you measure the success of your IT services? It is a question IT departments have struggled to answer. Metrics such as uptime, response time, and tickets closed are all important metrics, but the fact is our business colleagues don’t care. How do we know if we are impacting the employee experience in a positive way? Sami Kallio, the CEO of HappySignals talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA approach. In the conversation he shares with us his passion for helping IT departments everywhere become a trusted partner within their businesses through transparency and continuous improvement.
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