24/7 access to expert support personnel
Industry-leading coverage, response times, and SLAs
A single point of contact for all users
A cost-effective alternative to in-house support
Make a great impression with a helpdesk that’s actually helpful
Think of our managed helpdesk as a personalized extension of your team.
- High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
- Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
- Unified support. Combine InterVision helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.
Flexible support for any issue—any time, anywhere
Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:
Incident management
Password resets
Operating system issues and resolution
Application access
Customer portal troubleshooting
OEM support with electronic case tracking
Microsoft, Apple, and Android device support
Reporting
User setup and deactivation
Proactive OS patching
Customized escalation to customer resources
670 hours saved per year
“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”
Director of Software Development
Automotive Industry
Knowledge is power
Navigate modern IT challenges with actionable advice and expert insights, enabling you to tackle complexities, seize opportunities, and stay ahead of the curve.
Your strategic partner for an AI-Driven future
InterVision combines technical excellence with a strategic, future-ready approach—empowering your organization to lead with confidence, agility, and results.
InterVision delivers leading AI services for every step of the journey, from getting started with AI to developing policies, leveraging hyperautomation via agentic workflows, and setting up POC environments- all aligned to your business goals.
Our team has decades of experience and hundreds of certifications with AWS, Microsoft, Cisco, Fortinet, Juniper, Arctic Wolf, HPE, and many more. No matter your challenge, InterVision can tailor innovative services using best-in-class technology solutions.
Remove obstacles to innovation and leverage InterVision expertise to take advantage of flexible financing choices, exclusive purchasing plans, and simplified marketplace transaction options.
Managed Innovation is InterVision’s unique approach to managed and professional services that drives IT excellence not just today, but into tomorrow. Our success is your success, and our expert team works diligently to continually evolve IT solutions that keep your company ahead of change.
Seamlessly navigate unforeseen IT change with pre-validated solutions from the InterVision NextMove program. Leave unwieldy vendor lock-in and unfavorable contracts behind, while pivoting to next-generations solutions that deliver better performance, costs, and outcomes.
InterVision is a trusted partner for state and local governments, K-12 schools, and higher education institutions. Our expert team can deliver pre-validated solutions and services that deliver better outcomes for constituents and meet complex regulatory challenges.