Nick Lumsden, co-founder of Tenacity, shares his healthcare industry journey and how it shaped his work in cloud cost optimization. Discover the benefits of cloud tech, AI in cost management, and predictions for the industry.
Darren Manners, Founder of RedSpy365, narrates the journey that led to the development of the Penetration Testing as a Service platform.
Dr. Angie Raymond explores concerns about the ethical implications of AI and GPT and how they can potentially manipulate human behavior.
ChatGPT, an AI language model, talks about the types of AI, how the industry is still in the early stages of development, and ethical considerations in AI development.
Arctic Wolf Security Operations will provide customers industry-leading capabilities to tackle the increasing dangers of cyberattacks.
With so many new announcements at 2021’s AWS re:Invent, it is difficult to summarize them all here with justice, so I thought it might be fun to offer a quick recap of my observations at the conference this year.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
