December 3, 2024
The recent announcement by Microsoft regarding the end-of-life (EOL) of Nuance’s on-premises speech server products, including Recognizer and Vocalizer, has…
November 26, 2024
Efficiency is key in any contact center. This is especially true for DMV’s, where resource allocation can directly impact customer…
August 4, 2024
July 28, 2024
Government digital contact centers have emerged as a critical tool in this transformation. These centers leverage technology to enhance public communication…