In the digital age, customer expectations are evolving. They demand seamless, personalized experiences across all touchpoints. Enter omnichannel support. This…
The landscape of customer experiences in motor vehicle agencies is rapidly evolving. Driven by digital transformation, these agencies are redefining…
Businesses are constantly seeking innovative solutions to enhance their customer interactions. Enter ConnectIV CXTM powered by Amazon Connect, a cutting-edge…
The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
Rob Spitzer goes in-depth about the benefits of the cloud for small and medium-sized businesses (SMBs) and he misconceptions surrounding cloud computing.
Mike Peck, President of Outside Source, takes a deeper dive into the interconnectedness among internal and external forces on an organization