The landscape of customer experiences in motor vehicle agencies is rapidly evolving. Driven by digital transformation, these agencies are redefining…
Businesses are constantly seeking innovative solutions to enhance their customer interactions. Enter ConnectIV CXTM powered by Amazon Connect, a cutting-edge…
The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
Rob Spitzer goes in-depth about the benefits of the cloud for small and medium-sized businesses (SMBs) and he misconceptions surrounding cloud computing.
Mike Peck, President of Outside Source, takes a deeper dive into the interconnectedness among internal and external forces on an organization
Mike Peck, President of Outside Source, explains the key components of a great customer experience & the four steps to creating an advocates.
How the right collaboration tools can make a big impact on your customer experience – or create “frictionless customer interaction.” Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience.