In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
Rob Spitzer goes in-depth about the benefits of the cloud for small and medium-sized businesses (SMBs) and he misconceptions surrounding cloud computing.
Mike Peck, President of Outside Source, takes a deeper dive into the interconnectedness among internal and external forces on an organization
Mike Peck, President of Outside Source, explains the key components of a great customer experience & the four steps to creating an advocates.
How the right collaboration tools can make a big impact on your customer experience – or create “frictionless customer interaction.” Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience.