August 26, 2024
The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
August 5, 2024
July 29, 2024
In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
October 27, 2020
By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.