The session will cover:
- Explore how sustainability and accessibility are reshaping the future of contact centers
- Reveal the long-term financial benefits of sustainable practices beyond environmental impact
- Examine the increasing demand for accessible services and strategies to integrate them effectively
- Analyze how the convergence of accessibility and sustainability will influence future customer expectations
- See real-world examples, including innovations like Cisco’s Penn1, to see these concepts in action
Key Takeaways
- Discover the emerging trends shaping the future of contact centers beyond AI
- Gain strategies to maintain relevance as customer expectations evolve
- Uncover how sustainability initiatives can lead to significant long-term cost savings
- Learn the growing significance of accessibility in customer service and its future impact
- Prepare your contact center for the next decade by aligning with sustainability and accessibility trends
Watch now to explore groundbreaking trends in sustainability and accessibility, discover financial benefits, and learn from real-world innovations.
Speakers:
- Michael Molla, Sr. Solutions Architect, InterVision
- Kirk Jubeck, Senior Product Manager for Workforce Modernization, InterVision
- Neil Leyland – Vice President Workforce Modernization / Contact Center Strategist, InterVision
