InterVision announces comprehensive Managed 8x8 Services - New managed communications service oversees 8x8's unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO
Amazon Connect Implementation Case Study: Family-owned Publishing Company
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
What Are the 5 NIST Pillars?
NIST is helping organizations develop and implement effective cybersecurity programs through its five functional pillars: Identify, Protect, Detect, Respond, and Recover.
The Four Foundational Services of AWS
At a high level, the AWS business solutions can be broken out into four foundational services: Savings, Security, Compliance and DRaaS Development Operations.
The Journey to the Cloud is More Important than the Arrival
Cloud, Cloud, Cloud! It's everywhere and everyone wants to get to it. But where is it? What is it? And why does everyone want to get there so fast?
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Education Industry Trends for Unified Communications and Contact Centers
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
Financial Services: Industry Trends for Unified Communications and Contact Center
UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
Unified Communications in Manufacturing
Discover how UCaaS can improve communication and make your team more efficient in the manufacturing industry.