The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
Status Go: Ep. 140 – Disaster Recovery and SaaS
Pat Spencer, Managing Director of Moneytree, discusses disaster recovery and SaaS and how to set yourself up for success.
Guide to Selecting UCaaS & CCaaS Solutions & Providers
What you need to know: This Buyer's Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Status Go: Ep. 139 – Upleveling Your Team Morale
Scott Novis, Founder of Bravus Esports, discusses gaming & esports as a segway to entertainment, connection & upleveling your team morale.
What Is Cloud Resiliency?
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.