How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
When it comes to UCaaS, data security is no longer entirely the IT department’s responsibility. UCaaS vendors are able to offer sophisticated security, encryption, and fraud prevention tools.
Having the right technology partners in the right seats is vital for delivering the results you are looking for and achieving your organization’s goals in an efficient, cost-effective, and scalable manner.
InterVision delivered our Managed Collaboration Services, which seamlessly connected chat functionality, phone systems and web conferencing into a single unified suite.
As a result of choosing InterVision, the company gained a more transparent show-back of their network utilization, which was helpful to measure the effectiveness of their streaming service and content production; cost savings through rightsizing their network and storage; reduced need to hire additional full-time IT staff; and a consolidated vendor suite for hardware and managed IT services under InterVision’s deep bench of expertise.
The value of continuous availability doesn’t only extend to servicing customers. It enables employees to perform their job tasks.
If you’re responsible for planning your company’s disaster recovery, or involved at all in the buying process, the following are terms that you will hear often. This blog post will cover everything you need to know from top to bottom.
Taylor Porter, one of the oldest, largest and most respected law firms in Louisiana, met these pressures and objectives by turning to Disaster Recovery as a Service (DRaaS) as a solution. Read more about the success.