July 22, 2024
Customer service has evolved significantly from traditional call centers to dynamic, scalable solutions. ConnectIV CX, powered by Amazon Connect, offers...
July 21, 2024
Municipal engagement plays a pivotal role in local governance, connecting with citizens and driving effective public service delivery. Municipalities face...
July 15, 2024
In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…
January 15, 2024
By Neil Leyland, Chief Contact Center Strategist, at InterVision Systems As the prevalence of natural disasters and cyberattacks increases, it...