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Traditional customer support models are increasingly inadequate and struggle to meet rising customer expectations for instant, personalized, and effective service….
August 12, 2024
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Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
July 18, 2023
Sometimes businesses may run into operational inefficiencies in AWS that lead to out-of-control spending. Cost optimization is a critical, continual process of refinement and improvement over the entire IT lifecycle. For those in AWS looking to optimize their cloud environment, this guide is an essential read.