November 22, 2021
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
November 11, 2021
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
October 26, 2021
Answering the question “How big is the CCaaS market?” and other frequently asked questions about this communication technology.
October 12, 2021
When it comes to UCaaS, data security is no longer entirely the IT department’s responsibility. UCaaS vendors are able to offer sophisticated security, encryption, and fraud prevention tools.