The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Study Results: What’s Holding Back Innovation?
InterVision and Pulse (a Gartner company) interviewed 100 IT Leaders to find out what hurdles currently impede organizations' innovation plans. Dive in to this one-minute white paper to learn more.
Next-Generation Telecommunications Rebuilt for Remote Work
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
8×8: UCaaS vs CCaaS
Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
What Do You Get Out of a Contact Center “Proof of Concept” With Amazon Connect (ConnectIV CX™)?
The right technology partner can make or break a company. The right technology can reduce business costs, simplify operations, deliver excellent experiences, and be deployed and managed easily. Companies like InterVision help organizations with their technology solution needs—especially when it comes to Unified Communications as a Service, or UCaaS.
