In this LIVE Status Go episode, Jeff Ton sits down with Jason Shaffer, Customer Engagement and Business Development at Amazon Web Services (AWS), to discuss Amazon Connect. Jeff and Jason break down how Connect came to be as well as some of the features through the lens of one of AWS’ core principles — customer obsession and their methodology in “working backward from the customer.” Since this is a live audience you’ll hear questions from CIOs and Senior IT Leaders and we invite you to share questions of your own via our website or on LinkedIn.
Jason’s endless curiosity has afforded him a career trajectory that is both diverse and innovative, spanning from government IT operations in Iraq to developing communication solutions for fortune 50 companies. Jason has been instrumental in launching incubational products at Cisco and was AWS’s first Public Sector Solution Architect to cover Amazon Connect and Customer Engagement. Currently he serves as a Business Development Manager focused on Customer Engagement at AWS.