Creating A Customer Obsessed Culture

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In this LIVE Status Go episode, Jeff Ton sits down with Jason Shaffer, Customer Engagement and Business Development at Amazon Web Services (AWS), to discuss Amazon Connect.  Jeff and Jason break down how Connect came to be as well as some of the features through the lens of one of AWS’ core principles — customer obsession and their methodology in “working backward from the customer.”  Since this is a live audience you’ll hear questions from CIOs and Senior IT Leaders and we invite you to share questions of your own via our website or on LinkedIn.