Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle - customer obsession.
Integrating cloud-based communication and contact center services is crucial for educators seeking to help their institutions flourish in this competitive academic landscape.
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
Discover how UCaaS can improve communication and make your team more efficient in the manufacturing industry.
Learn about how unified communications elevates operations for state and local government.
Unified communications (UCaaS) and contact center (CCaaS) products are making some dramatic improvements to the way healthcare organizations communicate. Using cloud technology, UCaaS and CCaaS applications streamline communication, increase productivity, and facilitate better collaboration for busy healthcare teams.
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
This blog post considers three examples of UCaaS and how its suite of solutions can help alleviate common pain-points that businesses have.
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.