Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle - customer obsession.
The Benefits of UCaaS and CCaaS for Higher Education
Integrating cloud-based communication and contact center services is crucial for educators seeking to help their institutions flourish in this competitive academic landscape.
Education Industry Trends for Unified Communications and Contact Centers
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
Financial Services: Industry Trends for Unified Communications and Contact Center
UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
Unified Communications in Manufacturing
Discover how UCaaS can improve communication and make your team more efficient in the manufacturing industry.
State and Local Government Trends for Unified Communications
Learn about how unified communications elevates operations for state and local government.
Healthcare Industry Trends for Unified Communications and Contact Centers
Unified communications (UCaaS) and contact center (CCaaS) products are making some dramatic improvements to the way healthcare organizations communicate. Using cloud technology, UCaaS and CCaaS applications streamline communication, increase productivity, and facilitate better collaboration for busy healthcare teams.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
What Are Some Examples of Unified Communications?
This blog post considers three examples of UCaaS and how its suite of solutions can help alleviate common pain-points that businesses have.
What are the 3 main components of Unified Communications?
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.