July 22, 2024
Customer service has evolved significantly from traditional call centers to dynamic, scalable solutions. ConnectIV CX, powered by Amazon Connect, offers...
July 21, 2024
Municipal engagement plays a pivotal role in local governance, connecting with citizens and driving effective public service delivery. Municipalities face...
July 15, 2024
In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…
April 30, 2024
By Neil Leyland, Chief Contact Center Strategist at InterVision on April 30, 2024 Four years ago, the pandemic accelerated digital...
April 9, 2024
By Paroma Sen, SalesTechStarSeries on April 9, 2024 Hi Tony, tell us about yourself and your role at InterVision… I’m...
March 12, 2024
In the ever-evolving landscape of customer engagement, contact centers serve as the frontline of interaction between businesses and their clientele....
March 6, 2024
In the fast-evolving landscape of contemporary business, the significance of delivering exceptional customer experiences cannot be overstated. Contact centers are...
January 15, 2024
By Neil Leyland, Chief Contact Center Strategist, at InterVision Systems As the prevalence of natural disasters and cyberattacks increases, it...
October 23, 2023
Amazon Connect is an easy-to-launch-and-use omnichannel cloud contact center platform that enables superior customer experiences at up to 80% lower...
May 5, 2023
Amazon Connect is an easy-to-launch-and-use omnichannel cloud contact center platform that enables superior customer experiences at up to 80% lower...
April 4, 2023
For the first time since its launch in 2017, Amazon Web Services (AWS) Amazon Connect was recognized as a leader...
May 27, 2022
The Role of CCaaS in a Ransomware Attack A ransomware attack can impact your organization in many ways. Communications, operations,...