Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle - customer obsession.
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SyCom Unified Communications Case Study: Roanoke County Public Schools
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
SyCom Physical Security Case Study: Virginia Commonwealth University (VCU) & VCU Police Department
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
SyCom Cisco Telehealth Communications Case Study: UVA Health
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
How Ransomware Attacks Can Impact Your Contact Center
The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
The Benefits of UCaaS and CCaaS for Higher Education
Integrating cloud-based communication and contact center services is crucial for educators seeking to help their institutions flourish in this competitive academic landscape.
Amazon Connect Implementation Case Study: Walsworth Publishing
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Education Industry Trends for Unified Communications and Contact Centers
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
